FAQs

Filling out the form is free. We use the information you provide to assess if we can supply your requirements.

You will have a 30-day replacement guarantee from when you start your hire. The conditions are:

• They left within the first 30 days of their employment
• They are not a good fit (you will know in 1 or 2 weeks of working with them)
• You let us know about it before the end of 30 days

We offer two service levels:

• $900 USD for Standard roles (General VA, Customer Support) — 2–3 weeks
• $1,400 USD for Specialized roles (Digital Marketing, Web Dev, Social Media) — 3–5 weeks

Payment: 50% deposit to start, 50% balance upon hiring. No ongoing fees.

Yes. Please note that if your test requires the candidates to work for more than an hour, we recommend compensating them for their time. It is courteous to pay candidates if you require them to complete time-consuming trials.

Candidates will undergo an interview process and a series of testing — basic web skills and grammar among them. For Specialized roles, candidates are also assessed on relevant technical or marketing experience and may be asked to provide portfolio or work samples demonstrating their skills.

We have simplified to two clear pricing tiers rather than managing discount levels. This ensures consistent, high-quality service for every client. Returning clients benefit from our familiarity with their business needs, which helps us find the right candidates faster.

Your deposit is non-refundable as we have already used our resources to find candidates. We reserve the right to refuse service if we are genuinely unable to source a suitable candidate within the stated timeline, in which case we will refund your deposit in full.

We recruit based on word-of-mouth referrals. Our candidates are generally not found on job boards. We have built our own candidate supply through years of relationships with Filipino professionals and training institutions. Every candidate we present has been through our multi-stage screening process before you meet them.

We do not do calls. Our preferred mode of communication with clients is through email and our help desk. This allows us to keep a thorough written record and respond thoughtfully to every question.

You can send us an email at support@visionfind.com